DCH System Receives State and National Recognition for Quality and Safety - Governor’s Awards and Safety Grade of “A” Attained
Dickinson County Healthcare System recently received notification that they received two Governor’s Awards as well as national recognition by the Leapfrog Group with another safety grade of A for the fourth consecutive reporting cycle. This state and national recognition came on the heels of the Consumer Reports ranking that placed Dickinson County Healthcare System fifth of the 142 hospitals in Michigan that were reviewed by this national consumer ratings agency.
“State and national recognition through awards such as these do not happen by accident,” commented John Schon, Administrator / CEO. “They happen as a result of a great deal of consistent effort by our staff who work together as a team to provide the highest level of clinical care for our patients while striving to continually improve the overall patient experience with our healthcare system.”
“Our hospital has worked diligently for years with the Michigan Hospital Association to implement evidenced based processes in the care of our patients and to report the results of our improvement initiatives,” explained Mark Rossato. “Quality Management staff has worked closely with our physicians and nursing staff to help make this occur.”
Susan Hadley, RN, Director of Nursing attributes this accomplishment to the systematic implementation of clinical processes that have been proven to be successful in treating and / or preventing many common problems associated with inpatient care in a variety of hospital settings. These proven clinical processes have been consistently employed by nurses and physicians, and patient outcomes have improved as a result. Consequently, readmissions have decreased and patient satisfaction has increased.
The healthcare system was presented with two Governor’s Awards of Excellence on May 9 in Lansing. In order to achieve the Governor’s Award of Excellence, hospitals must achieve, maintain and continually improve in specific yearly milestones for clinical quality, including reducing health care associated infections and health care acquired conditions.
The Inpatient Clinical Achievement Award was based on performance in four clinical areas: acute heart attack, heart failure, pneumonia and surgical care. It looks at data pertaining to the appropriate use of antibiotics after surgery, appropriate performance of blood cultures, appropriate pre and post surgical care of cardiac patients, appropriate pre and post surgical measures taken to prevent blood clots, discharge instructions, and other very specific clinical processes.
This award also considered patient response to eight satisfaction measures throughout their inpatient stay. These included: nurse communication, physician communication, hospital staff responsiveness, pain management, medicine communication, hospital cleanliness and quietness, discharge information provided, and an overall hospital rating.
The Healthcare Associated Infection Prevention Award took into consideration a hospital’s ability to prevent and control infections in three areas: appropriate use of a catheter, the prevention of surgical site infections, and the prevention of Clostridium Difficile – an infection associated with healthcare facilities and commonly spread through unwashed hands.
Dickinson Memorial Hospital once again received a national safety score of A from the Leapfrog Group for the fourth consecutive six-month reporting period. The hospital was one of over 2,500 reviewed nationwide and one in the top 32% to receive an A grade. The Group calculates a single safety score, based upon 28 measures of publicly available hospital safety data, which represents a hospital’s overall capacity to keep patients safe from infections, injuries, and medical and medication errors.
The Leapfrog Group is an independent national nonprofit organization formed in 2001 and is dedicated to the decrease of preventable medical errors, injuries, accidents and infections. The Group is comprised of expert representatives from the University of Michigan, Harvard University, Stanford University, Johns Hopkins University, University of California-Davis, Vanderbilt University, and University of California-San Francisco.
Quality Management staff from Dickinson County Healthcare System attended the official Awards Ceremony in Lansing on May 9 to receive two Governors Awards earned by Dickinson County Healthcare System. The healthcare system was recognized for both clinical achievement and infection prevention. Pictured above are (L to R): Michigan Department of Community Health Director, James Haveman; Beth Juneau, DCHS Quality Review Analyst; Lori Polfus, DCHS Utilization Review Analyst; and MPRO CEO, Bob Yellan.