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Employment Opportunities

PC & Network Support Analyst

Description

Essential Responsibilities

• Install/trouble-shoot workstations, LAN & WAN components, printers and software on the system network.

• Track PC component inventory and order replacements, as needed.

• Research hardware and software as requested by users.

• Perform user needs surveys.

• Setup, install and train end-users on new hardware/software.

• Develop and maintain written standards and procedures for networking functions.

• Work collaboratively with members of the Information Systems Department and other DCHS departments to provide support for network related             projects and issues.

• Stay current and adhere to department and hospital policies and procedures.

• Respond in a timely manner to software, equipment & computer operation “On-Call” requests, as assigned.

Minimum and Preferred Qualifications

•    High school diploma or equivalent required.
•    3 years’ experience in PC support (Windows 7/8/10, Server), software installation and setup, and network support (MS Active Directory, Linux, web,       etc.) required; background in hospital networks a plus.
•    Certification in IT Support (A+, CNA, CNE, MCSE, etc.) helpful.
•    Working knowledge of network topologies and architecture including cables, hardware and software.
•    Ability to prioritize multiple tasks and workflow with end-users and meet deadlines.
•    Desire to learn advanced troubleshooting/support techniques in both software and hardware areas.
•    Ability to work under pressure, analyze information and solve problems.
•    Excellent verbal and written communication skills with ability to provide subject matter guidance and advice to end-users.
•    Ability to successfully pass a pre-hire drug screening and background check.

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