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Employment Opportunities

Switchboard Operator

Description

Summary:

Operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Cordially receives and directs patients/visitors and provides routine hospital information when appropriate. Monitors the hospital alarm system. Performs billing support aide, clerical and data entry for different departments of the hospital.

Essential Responsibilities:

  •      Operates the telecommunication systems effectively and efficiently
  •      Receives visitors/patients, ascertains their need and directs them accordingly
  •      Monitors the hospital's alarm system
  •      Performs billing support aide functions, clerical and data entry functions for different departments as assigned
  •      Utilizes and ensures the use of all available system and software applications to achieve maximum efficiency and accuracy
  •      Trains new staff in all aspects of Job specific tasks and effective use of Information systems
  •      Remains current on all-new policy and procedures requirements and acts proactively to share information with team members

Minimum Qualifications:

               Education: 

               High School Graduate

               Experience:  

               Previous experience in office setting of one year desirable. Windows based computer experience including ability to pass the OPAC Data Entry Test - 5,200

            Knowledge/Skills/Abilities:

  • Excellent communication and interpersonal skills
  • Ability to handle changing working conditions, deal with large volumes and a variety of tasks 
  • Must take initiative, exercise good judgement and demonstrate resourcefulness in problem solving
  •  Ability to prioritize and organize multiple tasks
 

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