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Employment Opportunities

Switchboard Operator / Patient Access Representative - Dual

Description

Essential Responsibilities:

  • Operates the telecommunication systems effectively and efficientally.
  • Receives visitors/patients, ascertains their need and directs them accordingly.
  • Monitors the hospital's alann system.
  • Performs billing support aide functions, clerical and data entry functions for different departments as assigned
  • Utilizes and ensures the use of all available system and software applications to achieve maximum efficiency and accuracy.
  • Trains new staff in all aspects of Job specific tasks and effective use of information systems.
  • Remains current on all-new policy and procedures requirements and acts proactively to share information with team members.

Minimum Qualifications:

Education:  High School Graduate

Experience: Previous experience in office setting of one year desirable. Windows based computer experience including ability to pass the OPAC Data Entry Test- 5,200

Knowledge / Skills / Abilities:

  • Excellent communication and interpersonal skills.
  • Ability to handle changing working conditions, deal with large volumes and a variety of tasks.
  • Must take initiative, exercise good judgement and demonstrate resourcefulness in problem solving.
  • Ability to prioritize and organize multiple tasks.

Summary:

  • Operates the teleconnnunication systems to effectively and efficiently address internal and external phone traffic requests.
  • Cordially receives and directs patients/visitors and provides routine hospital information when appropriate.
  • Monitors the hospital alarm system.
  • Performs billing support aide, clerical and data entry for different departments of the hospital.

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