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Adv. Directive/Billing/Insurance/Financial Assist./Release of Information

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Dickinson County Healthcare System is pleased to offer a convenient online option for paying your hospital bills. It's easy to use, the service is free, and best of all, available 24 hours a day, seven days a week, making it more convenient for you. Visit Pay My Bill and try it today! 

Advanced Directive 

Release of Information

Billing Questions

Separate bills are issued for hospital charges and physician charges.  If you have any questions pertaining to a bill you received, please do not hesitate to contact the Patient Billing Representative (hospital charges) or individual billing telephone number (various physician offices) indicated on your statement.

Some of the Dickinson owned clinics function as outpatient departments of Dickinson Memorial Hospital and are termed Provider Based Clinics by Medicare.  If you are a Medicare patient at these Provider Based Clinics, you will receive two separate bills.

When using hospital services, please be aware that you may receive separate bills from additional physicians who were involved in your care.  For example, you may receive bills from doctors who were asked to review your test results, even though you did not see the doctor in person.  Pathologists, radiologists, cardiologists, anesthesiologists and other specialists will bill you separately from your hospital bill.

The following are frequently requested numbers for specialty providers:
Radiology Associates of Iron Mountain - (866) 720-2506
Dickinson County EKG Readers - (906) 774-8361
Anesthesia Business Consultants - (800) 242-1131 x4616

Financial Assistance

It is our policy to treat all patients with life-threatening conditions, severe pain, illness or injury regardless of their ability to pay.  The hospital provides free or reduced cost services to those unable to pay, provided certain financial criteria are met.  For more information regarding this commitment or other special financial needs you may have, please call the Patient Financial Representative at (906) 776-5657.

Payment Options

A variety of payment options are available to assist with any unpaid balances. Payment alternatives include:

  • Personal Check.
  • Credit Card:  Visa, Master Card, Discover or American Express
  • Monthly Payment Program:  Short-term monthly payments, upon approval
  • Help Loan Program:  A long term payment, low interest rate healthcare loan available upon approval
  • Discounted or Free Care Program: Available for qualifying uninsured or under-insured  individuals or families with special financial needs

Call the DCH Patient Representative or your Physician Biller as indicated below between the hours of 8:00 am – 4:00 pm about any of these payment options.

Hospital Services

Insurance Billing

Medicare - for last names beginning:

A-L      (906) 776-5764
M-Z     (906) 776-5637

MI BCBS / MI Medicaid - for last names beginning:

A-L     (906) 776-5727
M-Z    (906) 776-5730

Commercial / Managed Care / WC / MVA / WI Medicaid / Other - for last names beginning:

A-L     (906) 776-5729
M-Z    (906) 776-5631

Self-Pay Billing - for last names beginning:

A-F     (906) 776-5664
G-L     (906) 776-5643
M-Z     (906) 776-5666

Physician Billing

After Hours Clinic / Emergency Department - for last names beginning:
A-L     (906) 776-5625
M-Z    (906) 776-5629

For our Primary Care Clinics (Dickinson Family & Geriatric Center - Norway; Dickinson Family Practice - Norway; Dickinson Family Practice Center - Iron Mountain; Dickinson Internal Medicine / Nephrology Clinic & Hypertension Clinic - Iron Mountain; Dickinson Primary Care Center - Iron Mountain; Florence Medical Center - Florence.

For last names beginning: 

A-F     (906) 776-0501
G-L     (906) 776-5810
M-R    (715) 528-4475 X5 or (800) 380-7411
S-Z     (906) 563-8264

For our Specialty Clinics (Dickinson Dermatology Clinic, Dickinson ENT Clinic, Dickinson OB/Gyn Clinic, DCHS Orthopedics (Dr. Roberts), Dickinson Hematology/Oncology Clinic, Dickinson Pulmonology Clinic, Dickinson Podiatry Clinic, Dickinson Cardiology Services, Dickinson Radiation/Oncology Services, UP Sleep Disorders Center, Dickinson Urology Clinic and Wound Healing & Hyperbaric Center).

For last names beginning:

A-E     (906) 776-5678
F-L      (906) 776-5947
M-R     (906) 774-3818
S-Z      (906) 776-5956

Insurance Plans

Some insurance plans require you and/or your doctor to call with specific information and obtain approval before you receive hospital services. You are responsible for reading your health insurance booklet or asking your employer for clarification and complying with the requirements of your plan.  Some insurance plans, if not notified prior to service, will reduce their reimbursement, causing the patient to pay more out-of-pocket expense.  We are pleased to share what information we obtain about your coverage. Simply call a Financial Counselor at (906) 776-5634.

The hospital submits claims in accordance with its contracts with Medicare, Blue Cross, Medicaid and certain other managed care plans. You will be expected to pay your deductible and coinsurance and certain other non-covered charges when we bill you after the plan has processed the claim. For other insurance plans, we will ask you to assign payment to us, and we will submit your insurance claim. You are responsible for providing information required by your insurance plan to obtain your benefits. If insurance payment is delayed or denied, we will notify you. It may be helpful for you to directly contact your employer or your insurance plan in those instances. You are responsible for all charges not paid under your claim. 

Dickinson County Healthcare System participates with the following state and federal payer programs:

  • Medicare

Medicare Advantage Plans:

  • Blue Cross Blue Shield of Michigan Medicare Advantage (Medicare Plus Blue)
  • Blue Cross Blue Shield of Michigan Medicare Advantage PPO
  • Humana, Inc. Medicare Advantage*
  • Upper Peninsula Health Plan Plus - Medicare Advantage HMO SNP*
  • Secure Horizons Medicare Advantage
  • United Healthcare Medicare  Advantage
  • Care Improvement Plus Medicare Advantage
  • AARP Medicare Complete
  • UHC Dual Complete Medicare Advantage
  • Other Medicare Advantage plans – call hospital to verify plan participation
  • Wisconsin Medicaid
  • Molina Wisconsin Medicaid
  • Michigan Medicaid and other state programs
  • Upper Peninsula Health Plan, Inc. (Michigan Medicaid Managed Care)*
  • Managed Health Services – Wisconsin Medicaid HMO
  • United Healthcare – Wisconsin Medicaid HMO

In addition, we participate under contract in the following private plans or networks: 

  • Arise Health Plan
  • Anthem Blue Cross & Blue Shield
  • Assurant Health*
  • Bay Area Medical Center**
  • Blue Cross Blue Shield of Michigan—traditional plan and TRUST plan
  • Cigna Healthcare*
  • Cofinity*
  • Cypress Benefits Administrators**
  • Fiserv Health*
  • Health Alliance Plan Preferred, Inc.*
  • Health Payors Organization**
  • Healthcare, Inc.**
  • HealthEOS*
  • Medical Care Access Coalition*
  • Pierce Manufacturing**
  • PlanCare America**
  • ppoNext**
  • Preferred One
  • Priority Health Managed Benefits and Priority Health Insurance Company*
  • Three Rivers Provider Network**
  • Tricare Prime
  • United Healthcare Insurance Company*
  • WEA**
  • WEA-Front End Deductible**
  • WEA-Greater Fox Valley and Northeast**
  • WEA-Trust*
  • WEA-Trust Select**
  • Wisconsin Physician Services Regional**
  • Wisconsin Physician Services Statewide**

Marketplace / Exchange Plans

  • Arise Wisconsin Marketplace Plans
  • Molina Wisconsin Marketplace Plans
  • Consumers Mutual Inc. Michigan Marketplace Plans
  • Blue Cross/Blue Shield Michigan Marketplace Plans

* These are through Upper Peninsula Health Plan.
** These are through Physician Partners, Ltd.

Some of the above offer more than one plan, and DCHS may not participate with all plans.  Please check your provider directory or the web site listed on the back of your insurance card to determine if DCHS is in-network for your specific plan.

NOTE:  We also bill insurance if you assign your benefits to us.

Financial responsibility for services provided rests with the patient, regardless of insurance coverage.  After Dickinson County Healthcare System has received payment from the patient's insurance company, staff will send the patient a statement of the balance that is due on the account. Although medical bills are submitted directly to the appropriate insurance company, it is the responsibility of the patient to make sure that the services are paid promptly and in full.  It is understood that a variety of financial situations may require special arrangements, and staff will work with patients on an individual basis.  Please feel free to ask any questions regarding professional fees for the services provided.

Insurance Assistance 

Healthcare Coverage or Supplemental/Secondary Coverage may be available for you if you fall within the income guidelines within the Federal Poverty Level (FPL).

Family Size Monthly
100% FPL
212% FPL
1 990.00 Up to     2098.80
2 1335.00 Up to     2830.20
3 1680.00 Up to 3561.60
4 2025.00 Up to     4293.00
5 2370.00 Up to     5024.40
6 2715.00 Up to     5755.80

These amounts are based on federal guidelines, which change each yr. (Last revised Feb 1, 2016)

How to apply:

The only way to know if you are able to enroll in either a Michigan Medicaid or a Wisconsin Medicaid program is to apply.  Michigan residents can apply anytime by going to Wisconsin residents can apply anytime by going to  Or you can apply with your Department of Health and Human Service agency in person, by phone or by mail with a paper application.  If you live in Michigan, you can apply right here at Dickinson County Memorial Hospital by contacting Gwen Gibson at (906) 776-5326.  Gwen works in collaboration with the Michigan Department of Health and Human Services.   The contact numbers for Wisconsin Department of Health and Human Services:  Marinette County: 1-888-732-7549, opt#1; Florence/Forest County: 1-888-794-5722


If you are not able to enroll in a Medicaid program through your State, you may be eligible to purchase private health insurance through the federal Health Insurance Marketplace.  Generally, you can only purchase private health insurance through the Marketplace once a year in the fall during open enrollment.  However, if you have a change in your life, like moving to a new state, losing your job, having a baby, getting married or divorced, etc., you may be able to purchase private health insurance outside of open enrollment.  For more information about the Marketplace, go to or call our local Medical Care Access Coalition (MCAC) at (906) 774-3980.

Benefits through Social Security:
Find out what benefits you may be eligible for through Social Security.  There is a helpful on-line screening tool that is just a click away called BEST-Benefit Eligibility Screening Tool.  This tool can be found at  Click on the Benefit Eligibility Screening Tool (BEST) icon to answer a short series of questions.  The tool will tabulate your answers and recommend which programs may be out there that could assist you financially. You can also call Social Security at 1-800-772-1213