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Patients and Visitor Information

We hope to make your stay at Dickinson Memorial Hospital as comfortable and pleasant as possible. These are some of the amenities and services you can expect during your stay. 

Click here for important COVID-19 visitation restrictions 

Chapel

Our hospital chapel is located just past the elevators near the main lobby. The chapel is open 24 hours a day and all faiths are welcome.   If you would like to see your clergy, please notify the nursing staff to make arrangements for you.

Food Service

While in the hospital, your doctor will prescribe a diet for you.  All patients, regardless of their diet, are given a varied menu from which to choose their meals.  A patient’s cultural, religious and ethnic food preferences are honored whenever possible, unless contraindicated by their medical condition.

Hospitalist Care

A hospitalist may be assigned to assist with your care.  A hospitalist is a physician whose primary professional focus is the medical care of hospitalized patients, which often includes surgical consults regarding patients with underlying medical conditions and the medical management of patients in the Intensive Care Unit. The hospitalist works in collaboration with the patient’s primary care physician directing the care of the patient until time of discharge. If at any time you have questions or concerns, do not hesitate to have your nurse contact the hospitalist on duty. 

Medications

When coming to the hospital, please bring a list of medications currently prescribed by your doctor and any over-the-counter medications and supplements you are taking.  The information should include dosages and how often you take those medications.  All medications you take while in our facility are prescribed by your doctor, dispensed by the hospital pharmacy, and administered by a nurse.

Patients and their families are not permitted to administer their own drugs or keep personal medication at their bedside, unless directed by their physician.

Patient Rounding

We provide hourly rounding to our unit to ensure that you receive excellent care.  We round every hour day and night.  If at any time during your stay you have questions or concerns, please ask your nurse.

Smoking

Our hospital and medical buildings no longer allow smoking anywhere on our campus. We are always concerned for the safety and health of our patients. While you are a patient with us, we want to focus on improving your health so you may be discharged and resume your normal activities. 

Telephones

All inpatient rooms have telephones so that patients may keep in touch with friends and family.  Local calls can be made at no charge by dialing 9, then the number.  Long distance calls may be charged to a calling card or a patient’s home number, or a patient may make a collect call. 

Patients may receive calls directly in their rooms or through the main hospital switchboard.  Dickinson County Healthcare System’s main switchboard number is (906) 774-1313.  Within the hospital, the switchboard may be reached by dialing 0.

Cellular Telephones

The use of cellular telephones is limited to the lobby and waiting areas of the hospital and hospital administrative office areas.  Cell phones should never be used in patient care rooms or anywhere within the Operating Room, Intensive Care Unit, Post Anesthesia Care Unit, or Emergency Departments.  Cell phone restrictions exist because the use of a cell phone can interrupt the normal operation of medical equipment.  

Newspaper Delivery, Flowers and Mail

The Iron Mountain Daily News is available at the nursing station after 3:00 pm, Monday through Friday. Hospital volunteers deliver flowers and mail to patient rooms daily.   Poinsettia plants and latex balloons are restricted in the hospital due to latex allergies and the risk they may cause some patients and our staff. Any mail received after discharge will be forwarded to the patient’s home.

Mail should be addressed:

            Patient Name and Room Number
            C/O Dickinson County Healthcare System
            1721 S. Stephenson Avenue 
            Iron Mountain, MI  49801 

Patient Satisfaction

The administration and staff at Dickinson County Healthcare System want to ensure your stay at our facility is as comfortable and pleasant as possible.  Your satisfaction is very important to us. While you are a patient, if you or a family member has a question or concern about your care, or if you don't understand something, please let us know right away so that we may address your concern in a timely manner. You may direct your comments or questions to any staff member. Our hospital’s patient advocate is also available to assist if at any time you feel you are not being treated in a fair and concerned manner.  You may reach the patient advocate at:

               Patient Advocate
               Dickinson County Healthcare System
               1721 South Stephenson Avenue
               Iron Mountain, MI  49801
               (906) 776-5434

Privacy Rights

Your privacy is very important to us.  Read our Privacy Notice for a complete description of our policy concerning patient rights.

Joint Commission’s Office

The public may contact the Joint Commission’s Office of Quality Monitoring regarding your stay by calling (800) 994-6610 or e-mailing customerservice@jointcommission.org. To find out more visit the Joint Commission’s website.